I would say the shoes I ordered and received turn out to be better than expected. The shoes are comfortable and nice! Earl is attentive and made a very precise measurement of my feet. The overall experience is good. I would buy again from CYC. But there are a few things that I would probably improve on. The inclusion of a shoe try for the bespoke will be good. Factor that in. I was told that my shoes includes a shoe tree but it was recorded in the ordering chit and therefore I did not even argue on that when I collected my shoes. Also a good condition shoe box helps. Why not complete the purchasing experience by making everything perfect. The good experience has come so far. What a waste that the shoes was not accompanied by a fitting shoe tree especially for a bespoke pair and a torn shoe box.