WORLDWIDE SHIPPING

We offer worldwide shipping using DHL services and shipping time ranges from 1 to 5 days.

Track and trace your order at http://www.dhl.com/track.

On Demand Delivery

If your order has been shipped and you want to arrange for an alternative date for delivery, DHL offers On Demand Delivery service for most countries.

Manage your delivery at https://ondemand.dhl.com.

FOREIGN IMPORT DUTY AND TAX

Shipping charges do not cover any applicable GST/VAT, import duties and taxes of the destination country.

All taxation requirements (GST/VAT, import duties and taxes, custom charges) imposed at destination country will be the sole responsibility of the recipient.

RETURN SHIPPING

Any cost of shipping for return of goods will be borne by customer.



Return & Refund Policy

Every shirt we sell is produced only upon order confirmation because we strive towards minimising fabric wastage and promoting sustainability.

All our shirts go through stringent measurement and quality checking. Hard as we try not to skip a stitch, if the shirt is not satisfactory, let us know what has gone wrong and we will make it right for you.

Help us understand the issue by dropping us an email at customerservice@cyccustomshop.com with your order number, feedback, and an image of the problem area within 10 calendar days from the date you received the shirt.

We will review and inform you of the investigation result.

Refunds

We do not offer full refund on shirts that are made, as they are tailored to fit your body measurement and preferred customized style.

Returns

If the shirt needs to be shipped back to us, it must be in the same original condition as how you received it, unworn and washed. Please attach a copy of the receipt as proof of purchase.

We recommend using a reliable shipping service that allows for tracking of the parcel. Cost of return shipping will be fully borne by you.

Cancel order

If you change your mind within 24 hours after you made a purchase, drop us an email at customerservice@cyccustomshop.com and quote your order number. We will immediately stop your order and initiate a reversal of the paid amount to your credit card.

Actual number of days for the reversal to be reflected in your credit card statement will be dependent on the card issuer's processing time.

Newsletter